Why Do You Need a Customer Care Plan?
Maintenance & Updates
Consulting & Clarity
Your site is critical to your successYour website is crucial to your business. It generates leads, retains customers and earns you revenue (or at least it should). It’s the primary means through which customers, vendors, potential new staff and partners will find you and engage with you. It is fundamental to the success of your business, and you want peace of mind that it will be up and available for your customers 24/7.
All software is vulnerableSoftware needs updating. All software. Including the software that powers your website. Every day, we see more websites getting attacked, including the big boys like Twitter and Facebook as well as millions of small businesses sites everyday. It’s the nature of the connected world we live in; and unfortunately your website is an easy target.
Can you do this yourself?Sure. But keeping your website up to date, backed up and secure can be time consuming and a little tedious. Worrying with it takes you away from what you should be doing - running your business and building relationships with your customers. Technology continues to evolve and change; and there is no way you can keep ahead of all the latest trends and developments.
Why you'll want us to do itWe’ll do all the stuff you don’t want to do so you can just enjoy being a rockstar to your audience. We'll be your Obi-Wan, and you can be our Luke. We will hook you up with an unlimited number of small tasks for your website, whatever it needs, throughout the month to ensure every piece of content and code is perfect.
We support hard-working business owners who
want fixed costs and a reliable web partner.
Add on: Social Media Management Package
Although these plans are for sites we build or re-design, we welcome clients who are looking for a long term relationship with an agency.
As long as your website is currently running on wordpress, we can get you setup with a customer care plan!
No. Hosting costs are not included in CCP premiums. Hosting is a separate yearly cost, just like renewing your domain name, that allows your site to be found on the internet.
Absolutely! We are all about our relationship with you and your business. We would hate to see you go, but we know finances weigh on small businesses, so we don’t want to lock you in. Simply request a CCP cancellation via email, and we will immediately stop the next payment.
And, if you decide you need to resume your CCP, we'll be glad to have you back. We're here when you need us.
We’re only interested in working with clients who understand the value their website adds to their business. Hence we have made our website care plans available by application only.
Please review the plans above and use the form at the bottom of this page to get in touch and see if you qualify.
This service is designed to offer you peace of mind and the assurance that you have a skilled partner who can help you achieve your online objectives.
*Unlimited small tasks include any task that takes us less than 30 minutes to complete and typically covers things like adding a testimonials section or a staff profile section to your website. These tasks do not cover advanced features such as a complete online shop or membership section.